Frequently Asked Questions

• When is Wipe?

  Force Wipe: This will occur on the first Friday of each month at 4 AM AEST or 6 AM AEDT (depending on whether it is non-daylight savings or daylight savings). At times, this schedule can be delayed if Facepunch releases a last-minute patch.

  Monthly Server: This server will wipe on force wipe as explained above.

  Wipe Command: You can use !wipe in our Discord to see when a server will wipe next.

• There is an in-game glitch. Can you fix it?

  We do not interfere with the natural course of gameplay, nor do we provide compensation for any items lost due to unforeseeable glitches that may occur during gameplay.

  These glitches may include but are not limited to:

  Falling through the world and losing your items.

  Dropping loot on the ground and it disappearing or getting stuck.

  Placing walls that cannot be removed/rotated after the timer expires.

  Losing loot after a server rollback.

• Do the admins or moderators ever play on the server?

  While our team is comprised of experienced and passionate individuals who possess extensive knowledge of the game, we have implemented a strict policy to avoid any potential conflict of interest or favoritism. As such, our administrators refrain from participating in gameplay activities, in order to maintain impartiality and ensure a fair and equitable experience for all our players. (Please note, admins aren't allowed to play; however, chat mods can.)

• How do I report a player for cheating?

  Maintaining fair and enjoyable gameplay is of utmost importance to us. Therefore, in the event that a player is suspected of violating our rules or engaging in cheating, we encourage the community to report such incidents using our official reporting channels. This can be done through:

  Rust's in-game F7 reporting system, which will immediately notify our administrators of any in-game reports. This report is also sent to Rusts EAC (Easy Anti Cheat) which may ban them for cheating.

  Players can also submit a support ticket through our Discord server, ensuring that sufficient and concrete evidence is provided to substantiate any reports (screenshots, video proof etc.).

  We thank you for your cooperation in helping us to ensure a safe and fair gaming experience for all!

• Do we really keep all our researched blueprints forever on the "No BP Wipe" server?

  It's up to the server owners to decide when to wipe blueprints. At Rustralia, we keep all blueprints.

• Toxic Behaviour

  We take a strong stance against the use of hateful language, racism, and homophobia in our community and have implemented a protocol to ensure that all players adhere to this standard. As such, we may temporarily mute players who engage in the use of such language. Please note that all mutes have a specified duration and will be lifted automatically upon completion. However, we would like to emphasise that repeated instances of excessive toxicity, even after being muted, will not be tolerated. In such cases, we reserve the right to issue a toxic behavior ban, should it be deemed necessary. We value and prioritise the wellbeing of our community and strive to foster a positive and inclusive gaming environment.

• I lost my items due to cheaters. Can I get my loot back?

  We cannot provide a refund for any lost gear or items. Even with images or clip evidence, it is difficult for us to ascertain the exact nature and extent of the loss experienced by every player. As such, we do not offer refunds for lost items, as it would be unfair to those who have experienced similar losses but are unable to provide the same level of evidence. However, there can be some case-by-case scenarios.

• I was banned. Can I appeal it?

  We understand that receiving a ban can be a frustrating experience, and we strive to ensure that all bans are issued fairly and with just cause. We provide an appeal system for players who wish to challenge a ban through our support ticket system on Discord. To submit an appeal, please navigate to our Discord where you will be asked to verify your Steam and Discord accounts to confirm your identity.

  Once verified, please proceed to the support-ticket channel on our Discord server and select the ‘Ban or Mute Appeal’ option. We request that all necessary and accurate information is provided to facilitate the appeals process. Please note that it may take up to 48 hours for us to respond to your appeal.

• Can I talk to the owner?

  If a player believes they have been the victim of admin abuse or misstreated by staff, they can contact the server at , only the owner will see these.